1. Who this policy applies to
This policy applies to visitors to nrfk.uk and people who contact or use NRFK services. Separate systems such as the NRFK support desk and client area may provide additional notices where appropriate.
2. Information you provide
NRFK may receive information you choose to provide, including your name, organisation, contact details, service requirements, support information, billing or account information, and files or screenshots you attach to a request.
3. Technical information
When you use the website, normal web infrastructure may process technical information such as IP address, browser and device details, requested pages, timestamps and diagnostic information. External media and third-party services can also receive technical connection data when they load.
4. How information is used
Information may be used to respond to enquiries, provide and support services, administer accounts, process orders, investigate faults, maintain security, improve the website and services, meet legal obligations and keep appropriate business records.
5. Lawful bases
Depending on the situation, NRFK may process personal information because it is necessary to provide a requested service or take steps before entering into an agreement, because there is a legitimate business or security interest, because consent has been given, or because processing is required by law.
6. Sharing information
NRFK may use service providers for hosting, support, communications, payments, infrastructure and other operational functions. Information is shared only where reasonably necessary for the relevant purpose. NRFK does not sell personal information to advertisers.
7. International services
Some technology providers may process information outside the United Kingdom. Where this is relevant, NRFK expects appropriate safeguards to be used by the service provider in accordance with applicable data-protection requirements.
8. Retention
Information is kept only for as long as reasonably necessary for the purpose it was collected, including providing support, maintaining account and transaction records, resolving disputes, preventing abuse and meeting legal or accounting obligations.
9. Your rights
Depending on the circumstances, UK data-protection law may give you rights to ask for access to personal information, correction, deletion, restriction, objection, portability or withdrawal of consent. Some rights are subject to legal exceptions.
10. Security
NRFK uses reasonable technical and organisational measures intended to protect personal information. No internet service can guarantee absolute security, so customers should also protect passwords, account access and sensitive information.
11. Third-party websites and services
The website links to services such as the NRFK client area and support desk and may load third-party media or support functionality. Those services may have their own privacy information and controls.
12. Privacy requests
For a privacy request or question about this policy, use the NRFK support desk and clearly mark the request as privacy-related.
13. Changes to this policy
This policy may be updated when the website, services or legal requirements change. The latest version will be published on this page with an updated date.